01

Outbound Calling

Automated Outbound Campaigns

Launch high-volume outbound calling campaigns with a single click. Your AI agent works through your contact list automatically, around the clock.

Contact List Import

Upload contact lists via CSV or connect your CRM. The AI qualifies, prioritises, and dials — you only handle the conversations that matter.

Smart Retry Logic

Missed calls are automatically rescheduled based on configurable retry rules — by time of day, attempt count, and lead status.

02

Inbound Handling

24/7 Inbound Reception

Never miss an incoming call. Your AI agent answers instantly at any hour, gathers information, and routes or books the call appropriately.

Intelligent Call Routing

Calls are qualified and routed to the right person or outcome — appointment, callback, escalation — based on caller intent.

Instant Lead Capture

All caller details, intent, and context are captured and pushed to your CRM in real time so your team has everything they need.

03

Appointment Booking

Live Calendar Booking

The AI checks real-time availability and books appointments directly into your calendar during the call — no back-and-forth.

Smart Scheduling

Respect buffer times, working hours, and booking rules automatically. The AI only offers slots that truly work.

Multi-Agent Availability

Distribute bookings across multiple team members based on territory, speciality, or round-robin rules.

04

Follow-up & Re-engagement

Automated Follow-up Sequences

Set follow-up triggers based on call outcome. Contacts marked 'callback requested' are automatically re-dialled at the right time.

No-Show Recovery

When an appointment is missed, the AI calls immediately to reschedule — recovering bookings that would otherwise be lost.

Re-engagement Campaigns

Automatically re-activate dormant leads with personalised outreach sequences triggered by time or CRM status changes.

05

Confirmation Calls

Pre-Appointment Confirmation

The AI calls contacts 24–48 hours before their appointment to confirm attendance, reducing no-shows by up to 60%.

Two-Way Confirmation

Contacts can confirm, cancel, or reschedule during the confirmation call. Changes sync to your calendar instantly.

Personalised Reminders

Confirmation calls include the contact's name, appointment time, location, and any preparation instructions you configure.

06

Aftercare & Satisfaction

Post-Call Satisfaction Surveys

The AI calls customers after service delivery to capture satisfaction scores and structured feedback — fully automated.

NPS & CSAT Scoring

Responses are automatically scored and pushed to your dashboard and CRM, giving you a real-time pulse on customer satisfaction.

Upsell & Cross-sell Outreach

After a successful interaction, the AI can proactively reach out with relevant offers, upgrades, or renewal reminders.

07

AI Analysis

Live Call Transcription

Every call is transcribed in real time and stored alongside the recording, making every conversation fully searchable.

Outcome Analytics

Track appointments booked, conversion rates, call durations, and agent performance across all campaigns from one dashboard.

AI Call Summaries

After each call, an AI-generated summary with key facts, next steps, and detected intent is pushed to your CRM automatically.

08

Multilingual

4 Languages Supported

Your AI agents speak Dutch (Belgian & Netherlands), French, and English — with natural regional accents and idiomatic phrasing.

Language Auto-Detection

The AI can detect the caller's preferred language from the first few words and switch seamlessly mid-conversation.

GDPR-Compliant by Design

All conversations, transcripts, and personal data are processed and stored within the EU, fully compliant with GDPR and AVG.